This Privacy Policy governs the manner in which Universal Estates collects, uses, maintains and discloses information collected from users (each, a "User") of the website ("Site"). This privacy policy applies to the website and all products/services offered by Universal Estates.

Your personal information

Across this site we may collect personally identifying information from our users.

We will collect personal identification information from users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. More information is available in our "cookie policy".

How we use collected information

Universal Estates collects and uses Users personal information for the following purposes:

To personalize user experience
We may use information to understand how our Users as a group use the services and resources provided on our website.

To improve our Website
We continually strive to improve our website based on the information and feedback we receive from you.

To improve customer service
Your information helps us to more effectively respond to your customer service and support requirements.

To send periodic emails
The email address Users provide will only be used to respond to their enquiries, and/or other requests/questions. If the User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc.

Advertising on third party websites

Users may find advertising or other content on third party websites and social media platforms related to Universal Estates. The content you see may be based on your browsing habits though the Universal Estates Website.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Further to this you will retain control of your own data. Should you wish, you have the right at any time to request we delete any and all data stored on you. You can make a request to have this data deleted by emailing This right does not supersede any legal obligation we have to hold your data (for example retaining information for anti money laundering purposes)

Sharing your personal information

We do not sell, trade, or rent Users personal identification information to others. We may share generic demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above. We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us permission.

Third party websites

Our website may contain links to other websites that are not maintained by us. If you follow a link to another website, please keep in mind that other websites will have their own privacy policies and content which we are not responsible for. It is advised that you check these privacy policies before submitting any personal information to these websites.

Changes to this privacy policy

Universal Estates has the discretion to update this privacy policy at any time. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically to ensure your up-to-date with any modifications.

Your acceptance of these terms

On visiting this site you will have been provided the option to accept or refuse the use of cookies on this site. You have the ability to change your preferences at any time.

Contacting us

If you have any questions about this Privacy Policy, contact us at:

Universal Estates

This Privacy Policy was last updated on April 2018

Information held

The personal data we process may include information such as names, address, phone numbers, email addresses, others and may also include other sensitive data concerning health, if relevant to your application.

Where the provision of data is a statutory, a contractual requirement or a requirement necessary to enter into a contract, a refusal to provide the data may mean that we are unable to provide you with our service.

To ensure that we provide you with the best service possible we will need to collect and retain certain personal data. The data will be collected and processed by Universal-Estates staff, the website and application forms. We source the data directly from tenants, landlords and applicants. We may source data from third parties or via third parties e.g. Credit referencing company, referees, local authority.

Lawful basis of processing

To ensure that we provide you with the best service possible we will need to collect and retain certain personal data. Your personal data will be used for the following such purposes, to enter into a contract, to add to the internal property management software, for referencing purposes, to be able to contact you in relation to the management of property including repairs or rent arrears and contact in case of emergency. There are six lawful bases for processing your data including consent, a legitimate interest, contract fulfilment, a legal obligation and a vital interest. For each usage of the data the lawful basis of the processing of your data will be identified. A legitimate interest is when we have a business or commercial reason to process your personal data which needs to be balanced with your interests i.e. what is right and best for you.

Applicable only to tenants

We have a legitimate interest to retain your personal data which will be processed during and after your tenancy and any subsequent tenancy arranged through us. For example, we will keep in touch with you during and after the tenancy; to seek your consent when we need it to contact you; fulfilling our legal and contractual duties.